Session payments are taken on Monday’s between 11am and midday GMT.
- Every week for those who have weekly sessions.
- Alternate Monday’s for those who have sessions every 2 weeks, and so on.

• All payments are billed automatically as recurring payments. We’ll help you set this up after your first session.

• When setting up your payments, please choose a card that will have funds on Monday mornings at ~11am GMT.

• Payment failure process;
  1st failure: We’ll try again in 1 hour.
  2nd failure: We’ll email you with a reminder and try again tomorrow.
  3rd failure: We’ll pause your sessions and charge a £5 admin fee to restart your sessions.

Before sessions we’ll send you reminders via text and email.

Formats can vary by region, but most will have the following schedule and format;

3 Day Reminder (email)
24hr Reminder (email)
Day of session Reminder (4hrs before) (text)

Please don’t reply to these reminders. We highly recommend setting up your own phone reminder in addition to our reminders.

We often plan sessions days in advance, so if you can’t make a session, please let us know as soon as possible so we can reschedule your session to a time that works for you. We want you to get the most out of your PEAK sessions!

(See ‘Session Cancellations and Rescheduling’ for more information’).

We would love for you to keep the same session time and day for all of your sessions. Doing this puts you in the best position possible to make amazing progress (it also saves us a tonne of stress and admin).

But if you do need to adjust a session, please let us know at least 48 hours before the session is due to begin or you may still be charged.

If you provide more than 48 hours of notice and you have already been charged, we will carry this fee over to your next session.

Thank you so much!

Sessions are priced between £60 and £80.

We are consistently fully booked and often run a waiting list.
Because of this, if you would like to 'skip’ a session, we can organise this but you may lose your regular session time to someone on our waiting list.
To make progress and see the impact you are looking for consistency is super important so when you first start with PEAK, try to choose a time/day that won’t clash with other activities.

PERSONAL DATA WE COLLECT
The information we collect about you when you contact PEAK Performance Psychology Limited about our services may include the data listed below (jointly referred to as: ‘personal data’).

If you do not consent to PEAK Performance Psychology Limited having this personal data then we will be unable to offer services to you. The following lists give information areas and examples of what might be covered within these;

Your contact details: Your name, the full name and age of the person taking part in sessions, postal address, email address, phone number, time zone, payment details  and other contact details we need in order communicate with you about your support. This is for the purposes of being able to respond to, or maintain contact with you and to effectively deliver psychology sessions to you/your child(ren).

Your communication data: Your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, online or via social media.

WHAT WE DO WITH YOUR PERSONAL DATA
PEAK Performance Psychology Limited collects and uses your personal data for the purposes set out below.

To receive and process your enquiry regarding our services: In order to manage and handle your enquiries (online and by phone/email/in-person) and to provide you with the services you request from us, including handling your requests and processing referrals to support you in accessing psychology. We use your contact details to start and maintain communication with you until the point where you request for your details to be deleted or destroyed, or for the length of time stipulated by GDPR.

To keep information to support your psychology sessions: PEAK Performance Psychology Limited may keep paper or digital notes from your sessions. These will be stored securely in line with GDPR regulations.

To comply with a legal obligation to which PEAK Performance Psychology Limited is subject: Any information referred to above in the section ‘Personal Data We Collect’ may be used to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.

For our legitimate commercial interests:  We may use your contact details for general marketing purposes, surveys or feedback.

Use of information based on your consent: We will only use your information for contacting you, for providing services requested by you and for recording comments/reviews etc on social media for as long as you are happy for us to do so. You can withdraw your consent for us to hold your contact information at any time by contacting us via matt@peakpsychology.co.uk.

HOW WE STORE INFORMATION:
Share Psychology is required to use secure data storage which is compliant with GDPR (General Data Protection Regulation) guidelines for digital data. Psychologists may also keep paper or digital notes from your sessions. These will be stored securely in line with GDPR regulations.

HOW WE SHARE YOUR DATA:
We may share your personal data with the following parties:

Psychology Professionals: We only share personal data with expert clinical psychologists, who are bound by professional codes of confidentiality. We only allow our external third parties to handle personal data if we are satisfied they take appropriate measures to protect all personal data.

Medical services providers: Where necessary, we’ll share your information with medical services providers – for example, NHS bodies, your doctor, hospitals and emergency services. This will only be done with your explicit consent unless there are concerns regarding yours or others’ safety and information needs to be shared in order to protect you or others connected to you.

Insurance companies: If your therapy is funded by an insurance provider, we need to let them know details about your appointment with us and the outcome. This will only be done with your explicit consent. We may very occasionally disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

Third parties in case of legal requirement: We may also disclose your personal data if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe necessary or appropriate to disclose personal data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Policy; to respond to any claims against us; and, to protect the rights, property, or personal safety of PEAK Performance Psychology Limited or the public.

IF YOU ARE UNDER 16 YEARS OF AGE
Our Privacy Policy is standard for all ages including children, adolescents and adults.

SECURITY:
PEAK Performance Psychology Limited will take reasonable steps to ensure that your personal data is properly secured using appropriate technical, physical, and organisational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss. Your personal data will be retained for as long as required for the above purposes or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.

DATA RETENTION:
PEAK Performance Psychology Limited retains your personal data for as long as required to satisfy the purpose for which they were collected and used, unless a longer period is necessary for our legal obligations or to defend a legal claim.

COOKIES:
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

HOW WE USE COOKIES:
The organisation uses cookies to improve your experience on our website, by understanding how you use or website and to optimise our marketing and services.

HOW TO MANAGE COOKIES:
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

YOUR RIGHTS:
You have the following rights concerning your personal data: right of access, right of rectification, right to erasure, right to restrict data processing, right to object against profiling and your right to data portability. If you would like to contact us regarding any of these rights or our use of your personal data please contact us by email: matt@peakpsychology.co.uk

To the extent that we are relying on our legitimate interests to use your personal data, you also have the right to object to such use (unless we can either demonstrate compelling legitimate grounds for the use that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims).

OTHER WEBSITES
This website may be linked to other sites. Our privacy policy applies only to this website, so if you click on a link to another website, you should read their privacy policy

CHANGES TO THE POLICY:
We may change this privacy policy from time to time by posting the updated version of the privacy policy on our websites. We encourage you to visit frequently to stay informed about how we use your personal data.

​​CONTACT AND QUERIES:
If you have any questions regarding the processing of your personal data or this privacy policy, please contact PEAK Performance Psychology Limited by email matt@peakpsychology.co.uk